Course Description 

 “Our classes will give you the skills to work with a group of people to produce better results.”


The future requires a collaborative skill-set. I’ve been reading about automation, technology, robotics, AI, big data, etc., and I find these emerging trends interesting and useful, but what does this mean for future jobs?  Read more...

We recommend that you take FoCuSeD™ Introductory Facilitation Skills prior to taking this class because the classes build on each other.

Until FoCuSeD™, facilitation techniques have been either about "process" or "people" skills. FoCuSeD™ contains a unique concept for developing structured agendas with an understanding of the two parallel developments occurring, "the workshop/meeting process and the emotional group cycle", that must be holistically planned to achieve collaborative useful solutions - the ultimate structured facilitation technique. It is not sufficient to select an agenda and then insert exercises in different steps and hope that it works. Read more...

This class is self paced learning covering skills that supplement your job skills and gives you effective leadership, business, and interpersonal skills that build your confidence and enhance your ability to be successful - collectively, they cover the International Association of Facilitators (IAF) Core Facilitator Competencies and what students need to learn to achieve them, enabling those people who wish to purpose their IAF Certified™ Professional Facilitator (CPF) designation. See IAF Certified™ Professional Faciltator | Overview.

Students receive a PDF book -  FoCuSeD™ Facilitating People and Conflict   and a digital class Certificate of Completion and badge that you can share.

This class teaches group Facilitator skills necessary to get a group of people to form as a team, manage conflict, and improve communication, support, and commitment; and continues the People Skills portion of your journey by teaching you "how to" deal with difficult people and help them become productive contributors.  It covers:

  • “How to” build a team. The Five Key Characteristics
  • “How to” build trust.
  • “How to” move a group through the stages of group evolution.
  • “How to” recognize Diversity and get to know your participants.
  • “How to” manage conflict.
  • “How to” turn difficult people into productive contributors.


See class Objectives – online course description

About the Instructor

IAF CPF | Master

Gary Rush

Gary Rush, IAF Certified™ Professional Facilitator | Master (CPF | M), is Founder & CEO of MGRconsulting previously named MG Rush Systems. Over the past 39+ years he has been a leading Group Facilitator and Facilitator Trainer. He is the only person, still working, to create his own facilitation techniques - FAST and FoCuSeD™ a revolution from FAST - a unique approach to structured facilitation transforming the facilitation industry. He has trained thousands of people from more than 18 countries, and has delivered his structured facilitation class in 8 countries within North America, Europe, Asia, and Africa. His alumni have gone on to become CEOs and CIOs, crediting their success to the people and process skills gained in his Facilitator training classes - read JAD | FAST | FoCuSeD™ Structured Facilitation Technique.

"Training more Facilitators worldwide in structured facilitation than just about anyone else."

He coaches individuals helping them grow their skills, improve their performance, and achieve their professional goals. He has written numerous "how to" books along with "The FoCuSeD™ Facilitator Guide" - a comprehensive reference manual, provided to students of his FoCuSeD™ Facilitator Academy class.

"Influencing thousands of companies because of the consulting firms that he trains who use Group Facilitation with their clients."

Gary has facilitated significant workshops. He is an IAF CPF Assessor, an IAF Endorsed Training Programmes Assessor, and former IAF Chair. He also formed and led the IAF Chicago Chapter - the 2nd IAF Chapter to be established in the U.S.

"He continues to be the leading edge in the industry by continuing as a practicing Group Facilitator."


Course Curriculum Mind Map


Course Curriculum

  • 1

    FoCuSeD™ Facilitating People and Conflict

    • FoCuSeD™ Facilitating People and Conflict by Gary Rush, IAF CPF

    • Introduction

  • 2

    Lesson 1 - Facilitating People - Building Teams

    • Building Teams

  • 3

    Brain Teasers

    • Brain Teasers

  • 4

    Lesson 2 - Exploring Diversity

    • Diversity Defined

    • How People Think

    • Paradigms They Hold

    • Facilitating Different Cultures

  • 5

    Lesson 3 - Managing People and Conflict

    • Identifying Problem People

    • Behaviors to Move Groups

    • Managing Conflict

    • Successful Confronting

  • 6

    Lesson 4 - People Tools

    • Guidelines to Follow

    • Generate Ideas

    • Let's Practice Brainstorming

    • Challenge Paradigms Be Creative and Remaining Tools & Close

  • 7

    Close

    • Final Exam

    • Student Satisfaction Survey

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